FAQ
The intervention is free of charge as long as you have a complete or partial casco insurance. In addition, we will cover 200 CHF of your deductible.
If you are unsure about the terms of your insurance contract, we will look into it for you, and offer you the best solution adapted to your situation.
The repair takes 30 minutes and the replacement 1 hour.
Our replacement windows are provided by the same manufacturer as the original window. The quality is therefore the same.
Our work has an unlimited time guarantee.
Absolutely. Moreover, the manufacturer's guarantee will be shorter than the one of Swissautoglass, which guarantees for an unlimited period of time.
Because an impact can become dangerous, we recommend that you call us to intervene within 24 hours. After making an appointment within 3 minutes, we will take care of declaring your claim to your insurance company and taking all the necessary steps. The technician will intervene within 24 hours to replace or repair your cracked, impacted or broken car window.
We can repair your windscreen if it meets three conditions: the damage is smaller than a CHF 2.- coin, it is at least 5 cm from the edge and is out of the driver's field of vision.
If these conditions are not met, we recommend that you replace your windscreen.
We do not offer a replacement vehicle service simply because we intervene where you are in order to ensure your mobility and save you time. Indeed, our technicians take action within 24 hours which allows you to keep your autonomy and original schedule.
Yes, our technician ensures that your rain sensor is correctly calibrated and that your windscreen heater is working perfectly.
From the moment you contact us, we will take care of all the administrative formalities from reporting the damage to sending the invoice.
Yes, you can also contact us via WhatsApp (+41 800 411 422), via Google Messenger, by telephone (+41 800 411 422) or by e-mail ([email protected]).
We recommend that you call us immediately so that the impact does not increase.
Our mobility is included in our service (and is our trademark).
How much does it cost to replace and repair my car windows ?
The intervention is free of charge as long as you have a complete or partial casco insurance. In addition, we will cover 200 CHF of your deductible.
If you are unsure about the terms of your insurance contract, we will look into it for you, and offer you the best solution adapted to your situation.
How long does it take to repair and replace a windscreen, side window or rear window ?
The repair takes 30 minutes and the replacement 1 hour.
Is the quality of the installed window the same as the original window ?
Our replacement windows are provided by the same manufacturer as the original window. The quality is therefore the same.
Is the work guaranteed ?
Our work has an unlimited time guarantee.
My car is still under manufacturer's warranty. Can I still change my windscreen without any problem ?
Absolutely. Moreover, the manufacturer's guarantee will be shorter than the one of Swissautoglass, which guarantees for an unlimited period of time.
What is the procedure in the event of a stone impacting one of my car windows ?
Because an impact can become dangerous, we recommend that you call us to intervene within 24 hours. After making an appointment within 3 minutes, we will take care of declaring your claim to your insurance company and taking all the necessary steps. The technician will intervene within 24 hours to replace or repair your cracked, impacted or broken car window.
When should the windshield be repaired or replaced ?
We can repair your windscreen if it meets three conditions: the damage is smaller than a CHF 2.- coin, it is at least 5 cm from the edge and is out of the driver's field of vision.
If these conditions are not met, we recommend that you replace your windscreen.
How much does a replacement vehicle cost ?
We do not offer a replacement vehicle service simply because we intervene where you are in order to ensure your mobility and save you time. Indeed, our technicians take action within 24 hours which allows you to keep your autonomy and original schedule.
Will my windscreen heater and rain sensor work again after replacing the window ?
Yes, our technician ensures that your rain sensor is correctly calibrated and that your windscreen heater is working perfectly.
Does the damage have to be reported first to the insurance company or does Swissautoglass do this for me ?
From the moment you contact us, we will take care of all the administrative formalities from reporting the damage to sending the invoice.
Can I make an appointment online ?
Yes, you can also contact us via WhatsApp (+41 800 411 422), via Google Messenger, by telephone (+41 800 411 422) or by e-mail ([email protected]).
Do I have to repair a glass immediately or how long can I wait ?
We recommend that you call us immediately so that the impact does not increase.
Do I have to pay for your mobile service or is this covered by my insurance ?
Our mobility is included in our service (and is our trademark).
More information
Headquarter address
Swiss Auto Glass
Route de St-Cergue 6
1260 Nyon
[email protected]
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